Refund policy

Returns & Exchanges

For hygiene reasons, all sales are final. We do not accept returns or exchanges for sizing, color, style preferences, or changes of mind.

Defective or Incorrect Items

If your order arrives with a defect or an incorrect item, email hello@thegripcollective.com with your order number, a description of the issue, and clear photos so we can review and arrange an appropriate resolution. Normal wear and tear is not considered a defect.

Approved Exceptions

Any exception must be approved by The Grip Collective before items are returned. Approval is discretionary and does not guarantee future exceptions.

For approved returns or exchanges unrelated to a defect or fulfillment error:

• Items must be unworn, unwashed, and unaltered, with original tags attached and original packaging intact.
• Customers are responsible for return postage. We do not provide prepaid return labels.
• Original shipping charges are nonrefundable.
• If an exchange is approved, customers are also responsible for shipping the replacement items.
• Refunds are issued to the original payment method after returned items are received and inspected, for the amount actually paid for those items.

Please do not send items back without prior approval.